Refund & Cancellation Policy

1. General Policy

KMT Lead Solutions provides professional marketing, consulting, and automation services. Due to the nature of our services—which involve strategy development, account setup, and ongoing optimization—most fees are non-refundable once work has commenced.

2. Setup Fees

One-time setup fees cover initial strategy sessions, account configuration, and campaign development. These fees are non-refundable after:

• Your initial strategy call has been completed
• Work on your campaign or system has begun
• CRM or automation setup has been initiated

If you cancel before any work begins, you may be eligible for a full refund minus any processing fees.

3. Monthly Subscriptions & Service Fees

The following monthly recurring fees are billed in advance and are non-refundable:

• CRM Platform Access — Starter ($97/month) or Professional ($297/month)
• Additional user seats — $100/month per user beyond the 3 included with Professional
• KMT Lead Management — $500/month (optional managed service, requires active CRM subscription)

Communication usage (SMS, MMS, phone calls, phone numbers, email sending, AI usage) is billed separately based on actual usage and is non-refundable once incurred.

You may cancel your monthly subscription at any time with 30 days written notice. Services will continue through the end of your paid billing period.

4. Advertising Budgets

Ad spend budgets managed on platforms like Facebook, Google, or other third-party services are separate from our service fees. These budgets are paid directly to the advertising platforms and are subject to their respective refund policies, not ours. We do not control or process refunds for third-party advertising expenses.

5. Cancellation Process

To cancel your services:

• Submit a written cancellation request via email to support@kmtleadsolutions.com
• Provide 30 days notice for monthly subscriptions
• Allow up to 5 business days for processing

Upon cancellation, you will retain access to all marketing materials, CRM configurations, and assets created during our engagement.

6. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical errors that prevent service delivery
• Duplicate billing or payment processing errors
• Services not rendered as agreed in writing

Refund requests must be submitted within 7 days of the charge and will be reviewed on a case-by-case basis.

7. Performance and Results

Marketing performance varies based on numerous factors beyond our control, including market conditions, competition, client follow-through, and responsiveness. We do not guarantee specific results, lead volumes, or conversion rates. Refunds are not provided based on campaign performance or business outcomes.

8. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in immediate termination of services and loss of access to all materials and systems. Please contact us first to discuss any billing concerns.

9. Contact for Refund Requests

To request a refund or cancel services, please contact us at:

Email: support@kmtleadsolutions.com
Phone: (555) 123-4567

Please include your account information, order details, and reason for the request.